Zodiak Transportation Logistics & Solutions is seeking a highly organized and detail-oriented individual to join our team as a Customer Service representative. If you have a passion for delivering outstanding customer service and possess excellent communication skills, join our team at Zodiak Transportation Logistics & Solutions as a Customer Service Representative.
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
Assist customers in booking transportation services, managing reservations, and providing necessary documentation.
- Maintain customer records and update information accurately in the company’s database.
- Collaborate with other team members to ensure seamless coordination between customer service and transportation operations.
- Handle customer complaints or escalations, striving to achieve effective resolutions and customer satisfaction.
- Provide product information and recommendations to customers, promoting additional services or upgrades when appropriate.
- Identify opportunities for improving customer service processes and contribute to the development of solutions.
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in a customer service role, preferably in the transportation or logistics industry.
- Excellent communication skills, both verbal and written, with the ability to empathize and engage with customers.
- Strong problem-solving and decision-making abilities, with a focus on delivering effective solutions.
Proficient computer skills and familiarity with customer service software and systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Patience, empathy, and a positive attitude when dealing with customer inquiries or concerns.
- Attention to detail and accuracy in data entry and customer record management.
- Ability to work collaboratively in a team environment, supporting colleagues and contributing to a positive work culture.
Apply now to be part of a customer-centric organization dedicated to providing exceptional transportation experiences.