careers

Zodiak Transportation Logistics & Solutions is seeking a highly organized and detail-oriented individual to join our team as a Customer Service representative. If you have a passion for delivering outstanding customer service and possess excellent communication skills, join our team at Zodiak Transportation Logistics & Solutions as a Customer Service Representative. 

Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
  Assist customers in booking transportation services, managing reservations, and providing necessary documentation.
• Maintain customer records and update information accurately in the company’s database.
• Collaborate with other team members to ensure seamless coordination between customer service and transportation operations.
• Handle customer complaints or escalations, striving to achieve effective resolutions and customer satisfaction.
• Provide product information and recommendations to customers, promoting additional services or upgrades when appropriate.
• Identify opportunities for improving customer service processes and contribute to the development of solutions.

Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a customer service role, preferably in the transportation or logistics industry.
• Excellent communication skills, both verbal and written, with the ability to empathize and engage with customers.
• Strong problem-solving and decision-making abilities, with a focus on delivering effective solutions.
  Proficient computer skills and familiarity with customer service software and systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Patience, empathy, and a positive attitude when dealing with customer inquiries or concerns.
• Attention to detail and accuracy in data entry and customer record management.
• Ability to work collaboratively in a team environment, supporting colleagues and contributing to a positive work culture.

Apply now to be part of a customer-centric organization dedicated to providing exceptional transportation experiences.